Courier fraud circulating via text messages

As a result of the COVID-19 pandemic, there has been an increased number of people shopping online and most will be expecting a package at some point during the week. Over the past month one of our staff members has been receiving text messages regarding a missed delivery from DPD. She was home on the days that these the alleged delivery attempts were made and no one rang the door; she’s even seen DPD drivers make deliveries to neighbours without attempting to deliver to her. This had her thinking it was most probably a scam in circulation.

When you are expecting packages to be delivered even through DPD these type of text messages can be quite convincing.

They are either short and straight to the point “DPD: we attempted to deliver your package today but were unable to, please arranging a redelivery” followed by a link or they try the more personal approach “DPD: Sorry we miss you, your driver Kyle won’t be back today. rearrange your delivery here” again with a link.

Whatever you do, do not click the link, do some investigation first:

  • Check your order details to see which company will be delivering your package.
  • Check emails, most retailers also send tracking information about your purchase via email so you know when to expect your delivery and who is delivering it.
  • On emails, always check the email address corresponds with those found on their website.
  • If you find the text message is not legitimate, block the number on your phone so it can not contact you again.
  • Take a screen grab of the message and report it.

If you believe you have been a victim of fraud, contact your bank immediately and report it to Action Fraud online at or by calling 0300 123 2040.

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