Meet Our Staff

Carmen Dillon (Chief Executive Officer)

CarmenI started my role at the WHCVS in May 1994 and my initial goal was to stay with the organisation for a year but many years later I am still here.  Why? Because I liked the many challenges that the organisation is presented with.  I have seen the organisation through its ups and downs over the years and one the biggest highlights was two large lottery grants in 2002 and 2003.  Other achievements have been setting up the Welwyn Hatfield Ethnic Minority Group, the rebranding of the Furniture Recycling Scheme (both are now independent charities) and the Community Transport Scheme. I have acquired a number of qualifications including NVQ Level 5 in Leadership and Management Business Management and Level 3 in IT.

Alison Charles (Project Support Officer)


I returned from the USA in 2002 and was very lucky to start working at the WHCVS in September 2002 as Admin Support job sharing with another member of staff. I have stayed with the CVS because I like helping people. In my time at WHCVS I have been promoted to Project Support Officer and when the WHCVS grant was cut, I began co-ordinating the Community Car Scheme Project. I have had the opportunity to develop my qualifications with NVQ level 1 in Customer Service, NVQ Level 2 apprenticeship in Business Admin and  NVQ Level 3 Apprenticeship in Business Management.

Welwyn Hatfield Volunteers


Caroline Aves joined us in 2011 and also supports the Community Transport Scheme.

Carole Hackett first joined us in 2010 as a secondment from BT and 6 months later returned when she retired Carole supports the Community Transport Scheme

Michelle Jervis joined us in 2014 and supports the Community Transport Scheme.

Douglas Edoleyi joined us in 2016 as our volunteer bookkeeper

Phil Lucas joined us in 2016 as our Website Developer

Seemaa Mufti joined us in 2017 as office admin

Anna Fitts joined us in  2017 as office admin

Catherine Abrahams joined us in 2017 as our Volunteer Co-ordinator

Clare Taylor joined us in 2017 as our Social Media Co-ordinator


Board of Trustees

We are governed by a Board of Trustees who ensure that our organisation provides an exceptional level of service to our community both now and in the future.  They are a dedicated bunch and as a team they are committed to our sustainability of service and operation.

Ron Wheeler – Chair

Ron Wheeler - ChairRon took over the Chairmanship in June 2008 after a term as Borough Councillor.

After schooling in India, he joined the Royal Air Force and retired twenty years later as a Flight Lieutenant. Subsequently, he entered the aerospace industry and retired as Operations Director of an aero engineering company. He took a BA degree in the Open University after retirement and is now happiest serving the local community.

Rosemary Basden – Director Trustee

Rosemary Blasden - Director Trustee

Rosemary is a retired PA/Secretary who, after A levels and secretarial college, worked in Manchester; at AEE Winfrith, Dorset; and in Hatfield for insurance brokers, Lone Star, and architects.  She is glad of the opportunity to do something useful – and to keep her shorthand going by producing the minutes for the Management Committee meetings.