help save Hatfield Night Shelter

With snow still on the ground, Welwyn Hatfield’s only homeless shelter is closing . Please help by signing the petition calling on the Council to make it year-round and fit for basic human needs. We need 1500 signatures to get them to consider it. Please share the link with church and community groups. For further details please click here

You will be directed to Welwyn Hatfield Council’s website where you will need to register in order to sign the petition.

Community Hertsmere can offer you the following services

Community Hertsmere offers a full bookkeeping service. This can be short term cover (eg. for staff sickness) or a long term arrangement.

  • There are several advantages to using our bookkeeping service:
    No worries about holiday/sickness cover
    Fully experienced, qualified, staff with a full understanding
    of the local charity sector
    Every hour you pay for is a fully productive hour
    We can increase or decrease the hours, each week, depending upon your requirements (e.g. month and etc.)  For further details please see poster Bookkeeping Poster

Web-design and hosting
Having a presence online can be valuable communication tool for organisations of all sizes.  Community Hertsmere can assist you with everything that’s website related, from your domain name and hosting to what kind of website you’ll need to meet your requirements. Whether it’s a simple one-page design, a CMS (Content Management System) that you can maintain and develop yourselves or even just some advice, we’re here to help.

For further details please see poster Web-design and hosting


Arise Hatfield supports community groups and initiatives within Hatfield, with funding of up to £1000.  To find out more please get in touch with Karina on 01707 275050 or

Equal Herts Community Engagement

 Focolare Centre for Unity, 69 Parkway, Welwyn Garden City, AL8 6JG

 Wednesday 21st March 2018 – 6.00 pm to 8.30pm

‘Equal Herts’ is a Hertfordshire Equality Council (HEC) project funded by the Big Lottery to identify equality issues being faced by communities, individuals, and voluntary organisations to take action together to address issues and engage effectively with public sector bodies.

To book your attendance at this event please reply by email to

Please let us know if you have any special dietary requirements or access issues (food will be provided and reasonable travel expenses will be paid).

Please forward this invitation to any group, organisations, and individuals in your networks that may be interested to share their views and if you have any questions please do not hesitate to call Hemant Mistry on 07465818277 or email us at

Please see attached poster for your use Easy to read flyer- 21st March Focolare Centre – final

Hemant Mistry

Hertfordshire Equality Council

Free Training to Mental Health Professionals on Sexual Health

Herts Aid are working in partnership with Embrace Life Luton and will be offering free sexual health and HIV training across Hertfordshire and Bedfordshire to mental health professionals as part of our Mind the Gap Project. For further information please see the attached information. This exciting training opportunity aims to enable:

  • An understanding of HIV and STIs
  • How to begin conversations with service users about sexual health
  • How to identify risky sexual behaviours
  • Where to signpost service users
  • Making every contact count

We want mental health professionals to be confident to cascade information to their organisations and teams and an online portal and toolkit will assist in ensuring staff and organisations are properly equipped.

If you would like further information the project please contact me. To book a place simply fill in the attached form and return as soon as you are able.

Emma Jeal

MTG aboutMind the Gap Booking Form – Hertmind-the-gap-poster-v3forsdshire, Luton & Bedfordshire-2

Fraudsters Calling About Your Immigration Status

Fraudsters Calling About Your Immigration Status

Fraudsters purporting to be from the Home Office have been calling people and claiming there is a problem with their immigration status.

Victims are told that to rectify this issue, they must pay a fee.  They may also be asked to confirm personal details such as their passport number or date of arrival in the UK.  In some cases, a genuine Home Office telephone number was displayed as the Caller ID on their phone.  The fraudster had used technology to display the Home Office telephone number although the call had not actually originated from the Home Office.

Many victims targeted by this fraud have had an association to India. The callers often say the victim has outstanding criminal charges against them in India, or their documents were not completed satisfactorily upon their arrival into the UK. Victims are given three options: face deportation; face imprisonment; or pay a fee.  The fraudster may attempt to keep the victim on the phone until the payment is received, which can be hours at a time.

Protect yourself, your relatives and neighbours by sharing this advice:

  • The Home Office, Police or any UK Law Enforcement Agency will never ask for money over the phone.
  • Government agencies do not use non-secure payment methods such as Money Service Bureaux, iTunes vouchers or cryptocurrency eg. Bitcoin.
  • When receiving unexpected calls, be wary of providing personal information, or confirming information the caller already claims to hold.
  • Ask for the details of the organisation the caller represents.  Check they are genuine by calling the organisation yourself using their officially published number, rather than a number the caller has provided.
  • If you have concerns about your immigration status, please visit this government website to speak with someone about your specific issue:


Faulty appliances causing one fire a week in Hertfordshire

Faulty white goods, such as tumble dryers and dishwashers are causing an average of one fire every week across the county, according to figures published by Hertfordshire County Council’s Fire and Rescue Service. 
Tumble dryers are the number one culprit, causing 25 fires in the last two years. Following closely behind are washing machines (24 fires) and dishwashers (20 fires).In response Hertfordshire Fire and Rescue Service are asking residents to be safer in seconds by taking the simple step of registering their fridges, freezers and washing machines on the new streamlined version of

Developed by the Association of Manufacturers of Domestic Appliances (AMDEA), the portal now optimised for smartphone makes registration of over 60 leading brands of old and new appliances faster and easier via mobile, tablet or PC.

Terry Hone, Cabinet Member for Community Safety, said: “White goods are one of the biggest causes of house fires, but fewer than half of us register for important safety warnings and we know that recalled models are still in use as a result. We’re asking residents to register their appliances with this government-backed scheme and take a few simple steps to reduce the risk of fire.

“It might be convenient to put the dishwasher on overnight or to put a load in the tumble dryer when you go out, but if you’re asleep or not in you won’t spot the signs that something’s going wrong and you could end up dealing with a serious fire as a result.”

Top tips for avoiding white goods fires

• Don’t leave appliances running overnight or when you’re out of the house unless they’re designed to be left on all the time (such as fridges)
• Register your appliance at so that the manufacturer can notify you about any recalls or safety concerns
• Look after your appliance – build ups of dust, fluff or grease increase the likelihood of fire
• Don’t use damaged appliances – if they start to make odd noises or aren’t working properly stop using them and get them checked
• Check if an appliance you’ve bought, or are intending to buy second hand, has been recalled at where you can get further advice

Posted: Friday 2nd February 2018 –

Access to emergency food parcels

Herts Independent Living Service (HILS) provides a range of food options to the residents of Hertfordshire, including commissioned services relating to hospital discharge and the Herts Crisis Intervention Service (HCIS). HILS operates a 365 day service, delivering meals between 11.30am and 2pm.

Food parcels (& hot meal provision) are available via HertsHelp HCIS (Mon-Fri 8am-6pm, excluding bank holidays) – self referral or professional referral based on circumstances and triaged by HertsHelp. Please telephone 0300 123 4044 or email to make a referral.

Criteria: vulnerability due to old age, physical or mental health conditions, family hardship with children at risk.

Home from Hospital

Health or social care professionals can refer direct to HILS via their website. The Hospital and Community Navigation Service also hold packs on site at the acute hospitals.

Criteria: The person has no other means of obtaining essential food items within the first 24-36 hours of being discharged

Out of Hours Availability

In line with Hertfordshire’s winter resilience plan, access to HCIS food provision has been extended out of hours for the winter period.  Where there is an urgent need for a food parcel or hot meals for someone in the community outside of HertsHelp’s opening hours, a health or social care professional can access the Herts Crisis Intervention Service by referring direct to HILS using the attached referral form. Professionals should quote CODE HCIS on referral.

For all other needs the Herts Crisis Intervention Service should be accessed via HertsHelp.

If someone is being discharged from hospital out of hours and has an urgent need for food, the HILS Home from Hospital Service should be accessed via this form or by calling 0330 2000 103.

Get information and advice on how to stay warm and healthy during the winter months.

Herts Help Hospital and Community Navigation Service

We are very pleased to announce the expansion of the existing Community Navigator and Hospital Discharge service across Hertfordshire.

This new, countywide service will be known as the Herts Help Hospital and Community Navigation Service which has been formed from the integration of the West Herts Community Navigator Scheme, Age UK Home and Hospital support service, British Red Cross Hospital Discharge Service, Herts Help @ Home and Herts Help IDT services.

To make a referral to the Hospital and Community Navigation Service,  contact Herts Help on 0300 123 4044 or

The service forms two parts; both of which will help to improve people’s wellbeing, reduce social isolation, reduce home care use, ensure faster hospital discharge, whilst ensuring more appropriate use of primary care, through connecting people up with services and organisations available in their community.

Home and Hospital Support Service

  • Short term practical and emotional support to help people maintain their independence at point of clinical discharge. The service prevents unnecessary hospital discharge delays, reduces length of stay and helps to prevent admission and re-admission to Hospital by providing support and care at home.  The service also supports people to navigate and access longer term support services.

Community Navigation

  • Non-clinical support empowering individuals to address the underlying causes that are affecting their ability to manage their own health and well-being, looking at providing community based solutions to meet their needs around the wider determinants of health. Community Navigators are skilled at finding solutions to a broad range of issues, e.g. social isolation, behavioural risk factors, financial issues, carers support etc.

Hospital and Community Navigators are skilled at finding solutions to a broad range of issues.

 A free service available throughout Hertfordshire to help residents remain independent

  • Aimed at those who have just come out of hospital or have recently been unwell
  • Help to access a little extra support at home, including food, essential items and collecting prescriptions
  • Support to reduce isolation and connect residents back into their community
  • Information and support to try new activities, meet new people or learn a new skill
  • Support in accessing services and organisations to support in improving wellbeing and wider determinants of health

The Management team for the Hospital and Community Navigation service is now in place; feel free to contact any of them for more information:

Project Manager Paul O’Hare  p.o’ Tel: 07917053713

Area Manager (East and North) – Matt Charles: Tel : 07805059226

Area Manager (South and West) Mary-Ann Lyndsay: Tel: 07860715801

Herts Aid Training Opportunities

HIV: Modern Essentials for Professionals
Over 100,000 people in the UK are living with HIV, and almost half of all diagnoses in Hertfordshire are late, when the immune system is already significantly affected. What do you know about modern treatment and prevention, the psychological impact, aging with HIV, and current laws around stigma and discrimination?
We have two upcoming dates for this training morning, at only £30:
Wednesday January 16th Ware, Tuesday March 14th Watford

Sexual Health Update
Get a crash course in current sexual health concerns, STIs, testing options and prevention methods. This 2 hour session is hands-on, relaxed and practical, and only £20.
Wednesday January 31st Ware

LGBTQ+ Awareness: Supporting Clients
Whether you are a complete beginner on lesbian, gay, bisexual, transgender and queer/questioning issues, or just feel you need to update yourself, this training morning is for you. This is a space to ask all the questions you can’t ask your clients. Review contemporary thoughts on gender identity, discuss what ‘queer’ can mean (particularly for young people), specific health and wellbeing needs for LGB+ and trans people and what small steps you can take.
Herts Aid has been working with the LGBTQ+ community since it opened in 1992, and continues to work with closely with Herts Pride and the Hertfordshire LGBT*Q Health and Wellbeing CIC. Take advantage of our expertise for only £30.
Wednesday February 21st Ware

Discussing Intimacy, Sexual Health and Sexual Abuse
This intensive, course considers methods and practicalities of approaching and discussing difficult subjects with service users. Sex can be an important element of a client’s wellbeing, and some of your clients will need someone to help them, whether that is accessing services, breaking down barriers, discussing relationships or exploitation. Covering difficult subjects such as capacity to consent, disability and dementia, disclosure of sexual assault and revictimisation, with practical questioning activities and reminders of sexual health services and signposting that can be provided. This course runs until 4pm and costs £50 for the whole day.
Wednesday March 27th Watford

We also deliver a range of topics and activities to service users and young people, run bespoke sessions, and can visit your organisation if that suits you.

Find out more: Visit our new website
Contact us at Ware 01920 484784 / Watford 01923 803440, Or email