Vacancy: Housing Options Team Leader – Welwyn Hatfield Borough Council

  • Department: Housing and Communities
  • Location: Council Offices, Campus East, Welwyn Garden City AL8 6AE
  • Starting salary: £35,480pa with potential progression to £38,481pa on achieving designated skills and experience 37 hours per week
  • Contract: Permanent Full Time 37 hours per week.
  • DBS Check:No
  • Closing Date: 27/03/2022 at 23:55
  • Reference: HSG/22/186534

We are looking for a dedicated, motivated individual to join our Housing Needs Team, Welwyn Hatfield Borough Council’s Team of the Year in both the 2019 and 2020 Employee Recognition Awards, and Finalist in the 2021 MJ Awards (Community Heroes category).

You will be one of two Housing Options Team Leaders for the Housing Options team, a member of the Housing Needs management team with operational responsibility for both the day-to-day service and the out of hours homelessness service. You will be in a key role, working with the Housing Options Manager to develop the service in a way which promotes and prioritises the prevention of homelessness, whilst also ensuring that there are resources in place for the relief of homelessness when prevention is not possible. You will lead on cases that require escalation from members of the housing options team and identifying outcomes in complex cases.

You will have line management responsibilities for the Housing Options team to ensure consistency of decision making, whilst also providing advice and guidance to help develop and strengthen team members’ own decision-making skills.

You will be the primary point of contact for colleagues and partners in the day-to-day operation of the service, enabling the swift resolution of cases that require a quick response and helping colleagues without specialist knowledge.

We are looking for someone with:

  • An interest in providing high quality public services to the local community
  • Experience of working in Housing Options and homelessness, making detailed homelessness decisions and providing detailed housing advice
  • The ability to negotiate with others and find solutions to complicated situations
  • Excellent communication and interpersonal skills
  • An interest in a role that is key to the effective operation of Welwyn Hatfield Borough Council’s Housing Options service

If you are passionate about helping people and assisting those in housing need, and if you also thrive under pressure and enjoy team working – we want to hear from you.

The council have developed a ‘One Team’ approach to working and this relies on each and every person working collaboratively to deliver shared goals. To be a positive influence on this environment, you’ll need to be able to support others and be a genuine team player. What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results. 

Closing date for applications is 27 March 2022.

Assessments will be held on 31 March 2022.

Interviews will be held on 6 April 2022.

How to apply

To apply online please visit and to view the role profile, please visit: Welwyn Hatfield Borough Council

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