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- Events, activities and training provided by the Welwyn Hafield Community & Voluntary Service
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Volunteer Training – Office or Remote Family Support Worker National Helpline
June 22, 2024 @ 10:00 AM - 2:00 PM

To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.
The helpline is a free confidential service that allows users to have a telephone conversation with one of our trained supporters, who provide emotional support, information and advice and guidance on a broad range of family issues. Join this free training session and become one of Family Lives valued volunteers. Areas of training:
- Providing emotional support to family members via a free confidential helpline service
- Using the Family Lives support model and tools to provide an empathic telephone ‘listening’ service
- Ensuring all service users receive a high quality experience
- Sign-posting users to other agencies for information and additional support
- Completing conversation data records
- Alerting the shift supervisor to any difficult situations
Please register to volunteer here
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If you would like to advertise your event or activity with the Welwyn Hatfield Community & Voluntary Service, please email:office@whcvs.org.uk