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Volunteer Training – Office or Remote Family Support Worker National Helpline

June 22 @ 10:00 AM - 2:00 PM

|Recurring Event (See all)

One event on June 15, 2024 at 10:00 AM

One event on June 22, 2024 at 10:00 AM

One event on June 29, 2024 at 10:00 AM

One event on July 6, 2024 at 10:00 AM

To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.

The helpline is a free confidential service that allows users to have a telephone conversation with one of our trained supporters, who provide emotional support, information and advice and guidance on a broad range of family issues. Join this free training session and become one of Family Lives valued volunteers. Areas of training: 
  • Providing emotional support to family members via a free confidential helpline service
  • Using the Family Lives support model and tools to provide an empathic telephone ‘listening’ service
  • Ensuring all service users receive a high quality experience
  • Sign-posting users to other agencies for information and additional support
  • Completing conversation data records
  • Alerting the shift supervisor to any difficult situations
 

Please register to volunteer here

 

Organiser

Family Lives
Phone:
020 7553 3080
Email:
recruitment@familylives.org.uk
View Organiser Website

If you would like to advertise your event or activity with the Welwyn Hatfield Community & Voluntary Service, please email:office@whcvs.org.uk

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